We rightly hear and read a lot in the media about the problems patients face in ‘getting a GP appointment’. This is the reality at most GP surgeries, and every surgery has different ways to try and ensure that patients get the care they need in a timely fashion. This is probably the most important section of our website, explaining how we organise care for all our patients. GP appointments are only one important part of the care we provide. A routine appointment with the doctor or nurse who understands you and your health is desirable if you want to discuss longstanding (chronic) health conditions. More pressing problems may be dealt with by other members of the healthcare team with access to your medical records, sometimes face-to-face and sometimes in a [telephone consultation].