Spilsby Surgery have our own Patient Participation Group.

What is the Patient Participation Group or PPG?

A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff.

Why should I join?

Your experiences matter and you can bring different ideas to the surgery to help us treat our patients better or to improve what we do in some way.

You will also gain a better understanding of the NHS, and gather feedback from other patients.

How often does the Patient Participation Group meet?

We meet at the surgery, but not too often. We know that you are busy, so we meet only a few times per year and hope that you can join us.
If you can’t make meetings then don’t worry – you can still be part of our virtual group.

What is a virtual group?

A virtual group is a group of patients who would like to be part of the Patient Participation Group but prefer not to attend meetings. They get involved by email instead. Information such as practice newsletters, minutes of the Patient Participation Group meetings and surveys will be shared electronically. It means that if you can’t make face-to-face meetings, are caring for someone and unable to leave them, or are working, you can still be kept informed, give your views and participate.

Will my views be heard?

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable.

Working in a spirit of mutual respect, openness and trust, all patients’ views will be discussed and, where appropriate, we will work together on solutions.

How can I join?

Please contact the surgery and we will put a note in your record adding you to the PPG membership.  It may be a good time at this point when you call to ensure that we hold your correct contact details, mobile phone, email address etc.